Privacy policy

At Quilorria, we believe that trust is the cornerstone of every meaningful relationship. As a brand committed to conscious elegance and integrity, we value not only the craftsmanship behind each product but also the care with which we handle your personal data.

This Privacy Policy outlines what information we collect, how we use it, and your rights as a valued customer.

1. Information We Collect

When you interact with our website, place an order, or reach out to us, we may collect the following types of personal information:

Contact Information: Your full name, phone number, email address, and billing/shipping address.
Payment Information: While payments are processed through secure third-party gateways (such as Razorpay, Shopify Payments, or PayPal), Quilorria does not store your card or banking details.
Account & Order History: Details about your purchases and preferences if you create an account with us.
Usage Data: Information about how you use our site — such as pages visited, time spent, referral sources — to help us improve site functionality and user experience.
Device & Technical Data: Your IP address, browser type, device information, and operating system.

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders
To communicate with you about order updates, delivery, or customer support
To personalize your browsing and shopping experience
To improve our website, services, and support quality
To send promotional content, only if you have explicitly opted in
To prevent fraud or misuse of our website

We do not use your personal data in ways that go beyond the scope of these purposes.

3. Sharing Your Information

We treat your information with strict confidentiality. We share data only in the following cases:

With verified third-party service providers (e.g., logistics partners, payment gateways, or analytics platforms) to fulfill your order or improve service
With legal or governmental authorities if required by law or to enforce our terms and conditions

We do not sell, rent, or trade your personal data to any third parties under any circumstances.

4. Your Rights

You have full rights over your personal data and can:

Request access to the information we hold about you
Correct or update inaccurate details
Request the deletion of your data, subject to legal and transactional limitations
Opt out of marketing communications at any time by using the unsubscribe link or contacting us directly

To exercise these rights, email us at care@quilorria.com

5. Data Security

We are deeply committed to the protection of your personal data. All sensitive information is encrypted using industry-standard security protocols during transmission. We also employ administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, or misuse.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking tools to:

Save your preferences for future visits
Analyze and improve website performance
Offer a more personalized shopping experience

You can modify or disable cookies in your browser settings, though this may impact certain site features.

7. Third-Party Links

Our site may include links to external platforms (such as Instagram or payment gateways). Quilorria is not responsible for the privacy practices of these third-party websites. We recommend reviewing their privacy policies before sharing any information.

8. Updates to This Policy

This Privacy Policy may be updated occasionally to reflect changes in regulations, technology, or business operations. When we do, the "Last Updated" date at the top of the page will be revised accordingly.

We encourage you to revisit this page periodically to stay informed about how your data is protected.

9. Contact Us

For any questions, concerns, or requests related to this policy or your personal data, feel free to contact us:

Company Name: Quilorria
Registered Name: QUILLORRIA SCIENCE OVERSEAS PRIVATE LIMITED
Address: Sant kabir nagar, Jadhua bypass road, Hajipur, Vaishali, Bihar, pin code, 844101
Email: care@quilorria.com
Phone: +91-8235939111
Support Hours: Monday to Saturday, 10 AM – 6 PM IST

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